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Calling Services


Calling Services: Priority Forward

Make sure you don't miss a call from your priority customers.

Description

Priority Forward allows only the most important calls to be forwarded, giving you control over who can reach you and where you can be reached.

Example

You away from the office when you receive an incoming call at your desk. With Priority Forward, that call is sent to an alternate number (i.e. - your wireless phone) and you can tell by the special ring that the call is from one of your top customers. You can now take the call from that important contact.



How it works:
  • Priority Forward works with a Priority Forward List of up to 6 numbers that you create and control (see Managing Priority Forward Lists). The numbers require area code + number and must be within Cincinnati Bell's service area.
  • Dialing the Priority Forward activation code will give you detailed instructions that guide you through your Priority Forward service options. The instructions will help you add or delete numbers on your list, review your list and turn your Priority Forward service on and off.
  • You have the ability to turn Priority Forward on and off at any time. When Priority Forward is on, calls received from the numbers on your list will be forwarded to a number that you've designated. Other calls will ring at your business. When Priority Forward is turned off, calls from the numbers on your list will ring as normal.
  • You can forward calls to any number you choose. If calls are transferred to a long-distance number, you will be charged the long-distance cost.

    • Note: This service is not available in the Greater Dayton area.

    To activate Priority Forward
    1. Listen for a dial tone then press *63 (Rotary customers: dial 11 instead of *).
    2. Listen to recording. It will tell you to press 0 to hear the instructions. You will be given options on how to add, remove, or review the numbers on your list. If you are a new subscriber to this service or have not entered any numbers on your Priority Forward List, you will be instructed to add one in order to turn on the service.
    To cancel Priority Forward

    Most customers can turn their Priority Forward services on and off by pressing 3 after they use the *63 activation code.

    To manage your lists
    1. Listen for a dial tone then press *63 (Rotary customers: dial 11 instead of *).
    2. The recorded message announces your Priority Forward List status, the number of entries on your list, and provides initial instructions.
    3. The system will repeat the telephone number to which your calls will be forwarded.
      • If the number is correct, Press 1
      • If the number is not correct:
        1. Press 0
        2. Dial the telephone number to which your calls should be forwarded. (Include the area code, if required.)
        3. Press #
    To add, remove, or hear list entries
    • Dial 0 for Instructions or
    • Choose from the following options:
      1. To add a phone number to your Priority Forward List: # telephone number #
      2. To add the number of the last caller to your list: #01#
      3. To remove a phone number on your list: * telephone number *
      4. To hear phone numbers on your list: 1
      5. To delete a number from your list after the number is announced: 07
      6. To delete all entries on your list: 08
      7. To delete private entries on this list: 09

    If you have questions about Calling Services, please call 513-566-5050 in Cincinnati or 888-CIN-BELL in Dayton.