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For assistance while in the U.S. or Canada:
For assistance outside the U.S.:
To report a lost or stolen SIM card or device:
Lost or stolen SIM cards or devices must be reported immediately to avoid incurring responsibility for fraudulent use of the lost or stolen equipment.
Calling family & friends overseas? Globetrotting professional? Either way, Cincinnati Bell offers international long distance, international voice and data roaming to keep you connected with over 190 countries. Find country codes, text and data availability, international long distance and international roaming rates below.
Roaming is available on select cruise ships. While onboard your cruise ship have a relaxing chat with friends and family as you enjoy the sunset.
Requires a 1800 or 1900 Mhz phone/device. View our current lineup of worldwide phones.
Cruise ship roaming rates apply for all calls made while on the ship.
Stay connected by calling Internationally to over 190 countries with Cincinnati Bell Wireless.
From the United States:
In order to use your GSM device while traveling outside of the U.S., the device must be compatible with a network frequency available in the country you are visiting. International carriers utilize the frequencies of 900 mHz and 1800 mHz. Domestic carriers utilize the frequencies of 850 mHz and 1900 mHz. To ensure your service will work, please contact Customer Care at 1-888-391-3925 before traveling abroad as certain restrictions apply.
While roaming internationally, calls that go to your voice mail (when phone is turned on, busy or not answered) will incur twice the per minute rate.
| Voice Roaming | |
|---|---|
| International Voice - Roaming Usage Fee | $1.99/minute* |
| International Text Messaging - Roaming Usage Fee | Standard domestic text messaging rates apply. |
| Voice & Data Roaming with BlackBerry | |
|---|---|
| International Data - Monthly Service Fee | $59.99/month includes unlimited BlackBerry data |
| International Voice - Roaming Usage Fee | $1.99/minute* |
| International Text Messaging - Roaming Usage Fee | Standard domestic text messaging rates apply. |
For the best experience, we recommend using a Quad Band GSM phone for traveling overseas. If you currently do not have a multi-band device, take a moment to look at Cincinnati Bell's selection of worldwide phones.
Cincinnati Bell Wireless customers can send and receive text messages to and from other countries throughout the world. Choose a country above to review our growing list of countries/carriers where you can send messages.
To find coverage maps and frequency band information for Cincinnati Bell Wireless' international roaming partners, please visit GSM World. New CBW roaming partners may take 7-10 days to post to GSM World. Please note that coverage maps may vary versus actual coverage and are affected by factors such as terrain, weather, foliage, buildings and other construction as well as signal strength or customer equipment. Coverage shown may be altered at any time without notice.