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Customer Support

Have a question? You’ll find a wealth of information and resources on our Web site. For support on a particular topic, just select from any of the categories below.
If your support needs relate to business products and services, click here to access our business support.


Product Support

Complete support, overviews and FAQs on all our products – from home phone, long distance and wireless, to internet, home security and satellite TV.

Request Repair

Having trouble with your services? Fix it here! You are just a click away from entering an online trouble report for your home phone, enhanced services and DSL.

My Account Help

My Account provides a convenient and secure way to manage your Cincinnati Bell services, check order status, view and pay your bills, and much more.

Billing Help

Here’s where you can learn more about your billing and payment options, see sample bills, clarify questions you have about your bill, find convenient payment locations, and much more.

Policies

Check here for privacy information, Do Not Call policies, valuable consumer tips, and other general help.

Store Locations

Want to visit us in person? Great! Click here to view a list of store and public office locations near you.

Payment Centers

Pay in person at one of our easy, convenient Pay Station locations!

Consumer Information

Learn more about Consumer Needs, Lifeline, Special Needs and more.