911 Access Charge

This charge is imposed by local governments to help pay for emergency services such as fire and rescue.

No more than (25) 911 charges can be billed at any one location.

Some counties will be charged a monthly fee and a surcharge:

Kentucky 911 Rates

Indiana 911 Rates

911 Implementation Surcharge

This fee is charged to cover the cost of providing 911 access to emergency services.

Administrative Recovery Fee

It is a fee to recover some of CBAD's administrative costs, including costs incurred to comply with various regulatory and government programs and filing requirements.

Billing Cycle

A billing cycle is the time period between your bill date and the day before your next bill date, usually 30 days.

Complete Care

Complete Care is Wirecare and Phone Care, bundled together at a discounted price.

Directory Assistance

Any charges for placing local 411 or long distance (area code) 555-1212 directory assistance calls.

Directory Listing Charge

Charges associated to additions or changes to an existing listing in the directory

Dual Party Relay Service Surcharge

The General Assemblies of Kentucky and Indiana have ordered all Local Exchange Companies to begin billing all customers a surcharge in order to provide service for the speech and hearing impaired.

Federal Access Charge

This a fee that the Federal Communications Commission (FCC) allows local phone companies to charge to recover a portion of the costs of completing and receiving long distance calls on their local networks.

Federal Tax

This is a 3% tax mandated by the federal government. It is imposed on all telecommunications services, including local, long distance and wireless bills.

Kentucky Lifeline Support

It is intended to help people who would otherwise be unable to afford basic local telephone service. The surcharge is to help funding for this process. This is considered a regulated charge and Lifeline customers are not exempt.

Kentucky Intraconnection Fee

This fee helps Cincinnati Bell Any Distance recover the costs charged by local telephone companies in your state to carry in-state long distance calls over its lines. Fee = $.66 per line per month

Local Number Portability

Provides customers with an opportunity to keep their same phone number if they change local service providers.

Non-Regulated Charges

Products/services that are not governed by PUCO (Public Utilities Commission of Ohio) or PSCK (Public Services Commission of Kentucky)

Phonecare

An equipment maintenance plan that protects all out-of-warranty telephones in the house with guaranteed repair or replacement.

Premise Work Charge

It applies for installation of:

• Inside wire and/or jacks, interior moves of inside wire
• Equipment
• Repair of inside wire and/or jacks when a customer does not subscribe to WireCare

The installer’s time is chargeable at the rate of $85 for the first 60 minutes or fraction thereof and $21.25 for each additional 15 minutes or fraction thereof. _{NOTE: There is a 1 hour minimum surcharge.}

Relay/TDD Service Surcharge

This fee, which is charged to all customers, covers the cost of providing a “translation service for calls between TTYs users and people using traditional voice telephone. It also helps to subsidize the cost of specialized telecommunications equipment for people with specific disabilities.

State and Local Taxes

This charge is imposed by state, local and municipal governments on goods and services. It may also appear as a “gross receipts” tax in some states.

Regulated Charges

Products/services that have prices that are governed by PUCO (Public Utilities Commission of Ohio) or PSCK (Public Services Commission of Kentucky)

Universal Service Fund(USF)

The Universal Service Fund (USF) helps provide affordable telecommunications services for low-income customers and customers located in rural areas. It also provides discounts on internet access for eligible schools, libraries, and rural health care providers.

Directory Listing Non-published

You may use Cincinnati Bell's My Account to view and print a copy of your bill online. With My Account, you can view statements for the last 18 months.

It is a charge for changes to non-address or non-published service

Wirecare

A plan that covers repairs on qualified phone wiring problems inside the home, with no additional charges. Coverage only applies to repairs on phone lines and jacks that were working prior to coverage being initiated.