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Cincinnati Bell Fuse Internet Product Support
Are you looking for product help for Fuse Internet services? Please select the appropriate section below.
Data and Internet: Business Hosting and Email
The Account Manager is a Web-based interface that allows customers to maintain and update their business's Email. Account Manager is included with all Business Hosting and Business Email accounts. Some Account Manager functions include: initiating message forwarding, setting up autoresponders, managing Email users, and managing distribution lists.
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Alias
Aliases allow customers to have more than one address per mailbox. For example,
Bob has his own Email account, but also wants to receive messages from potential
customers who submit Email to 'product.info@bobscompany.com'. Instead of checking
two Email accounts, an alias can be established that directs messages sent to
product.info@bobscompany.com to Bob's regular Email account.
ZoomTown automatically sets up several aliases to help manage your Business
Email account. The webmaster@yourdomain.com, support@yourdomain.com and
abuse@yourdomain.com aliases will all point to the postmaster@yourdomain.com
Email account. Since the postmaster account is the primary administration and
maintenance account for Business Email, it is also designated as the "wild card"
alias. This means that Email sent to unidentified users @yourdomain.com will be
delivered to the postmaster.
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Autoresponder
Autoresponders allow customers to set up a message that automatically responds to anyone who sends Email to the customer. For example, if Bob goes on vacation, he may set up an autoresponder that says "I'm on vacation this week. I'll respond to your message when I return." Anyone sending Email to Bob will automatically receive this message.
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Basic Service Support
All Business Hosting and Business Email customers receive Email and telephone access to our Technical Support desk that can assist with server, network, or other technical issues. ZoomTown does not provide support at this time for creation or debugging of CGI-Bin programs, HTML page creation or other Website design work.
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CGI-Bin Access
CGI-Bin access is a feature the gives the customer the ability to write custom programs to manipulate data on their Web site. This includes a standard development environment containing: Perl Programming Language, C compiler, CGI libraries, and sample programs.
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Dial-Up Account
A dial-up account gives customers access to the Internet. Customers will need a
dial-up account to access and update their Web site. If customers currently have
dial-up Internet access through an ISP provider, they can use that account to
access the Business Hosting server. For customers that need to establish a dial-up
account, a
Fuse
account can be opened when ordering Business Hosting. Customers interested in
high-speed Internet access can also order
ZoomTown.
Note: ZoomTown may not be available in all areas. Please check the
ZoomTown Availability page
for more information.
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Disk Space
Disk space equates to storage space for Business Hosting Customers. Each Business Hosting account provides a certain amount of hard disk space to the customer for storage of all Web pages, HTML, CGI-bin programs, maintenance programs, log files, images, sound clips, audio, video clips, etc.
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Domain Name
A domain name is a word-based address for a Web site. For example, in the Web address www.zoomtown.com, the domain name is 'zoomtown.com'. Each domain name is unique in that it points to only one Web site. Domain names are mapped to numeric IP addresses. The IP address identifies the computer that is storing the Web site.
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Domain Name Registration
When you register a domain name, you are inserting an entry into a directory of all the domain names and their corresponding computers on the Internet. This directory is maintained by InterNIC. You are also guaranteeing that your domain name is unique and will not be used by anyone else. There are numerous companies (registrars) that register domain names (i.e. mydomain.com), and any registrar can be used. At this time, ZoomTown does not offer domain name registration as part of our hosting service.
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Domain Name System(DNS)
DNS is the Domain Name System, which is the system by which Web sites are named and mapped to IP addresses. See also domain name and IP address.
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Electronic Commerce(E-Commerce)
Electronic Commerce, or E-Commerce, provides credit card clearinghouse functionality within the Web site, for a full transaction from customer order to payment processing. Allows Web site customers to sell products and services online and accept payment at the same time.
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File Transfer Protocol(FTP)
The File Transfer Protocol is a simple and common method to exchange files between computers on the Internet. FTP is a program, and uses a special set of communications rules to transfer files. Customers will use FTP to transfer their Web site content files from their own computer to the Business Hosting server. FTP software can be downloaded for free from various Internet resources. One source is www.tucows.com.
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Forwarding
Forwarding is an Email feature that allows customers to forward their Business Email to any other mailbox on the Internet.
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FrontPage
Microsoft's FrontPage software is a Web site development application. It is the best-selling development software at this point in time. ZoomTown provides full functionality for the Front Page file types (extensions) on both Linux (Apache) and NT (IIS) hosting platforms.
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FTP Client
FTP Client is software needed by the customer to upload content files to their Web site (see FTP). FTP Client software is available for free download from various Internet resources. Software is available through www.tucows.com
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FTP Site
An FTP Site is essentially a Web site where customers will send their Web site contents. ZoomTown will prepare a non-anonymous (normal) FTP site for the customer. An FTP user account will be supplied to the person who maintains the customer's Web site. The holder of this account will be able to access files stored on the Business Hosting server via the FTP site. ZoomTown does not provide anonymous FTP sites. The FTP space will be included as part of the total disk space allotted to the customer.
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Hardware Platform
A hardware platform is the actual computer and its system on which application programs can run. ZoomTown currently offers Business Hosting for Web sites on Linux (Apache) and NT (IIS) platforms. In addition, ZoomTown supports Microsoft FrontPage extensions on both platforms.
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InterNIC Domain Name Fees
Registrars charge a service fee for registering and maintaining the customer's domain name with InterNIC. The charges are in addition to Business Hosting fees. Network Solutions (the registrar) charges $35 per year, and will be billed to the customer directly.
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IP Address
An IP address is a numeric address that identifies each sender or receiver of information that is sent in packets across the Internet. Every Web site has a numeric IP address and a word-based domain name.
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Links
Links are connections from one HTML document (pages that comprise a Web site) to another HTML document. The links can connect to other locations within the customer's Web site, or can connect to another Web site. ZoomTown does not charge for links, but it is common practice for Web site designers to charge for including and maintaining links within a customer's Web site.
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Microsoft Extensions
Click here to view information about Microsoft FrontPage.
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Primary DNS Server
A primary DNS server is a computer that receives and processes requests for Web sites. It is supported by multiple secondary DNS servers that help to balance the requests and improve performance. ZoomTown provides Business Hosting customers with a primary DNS server and a secondary server, and both will direct traffic to the customer's Web site.
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Search Engine Registry
Business Hosting customers can register their Web site with over 350 Internet search engines. Registering a Web site with search engines can help drive Internet users to the Web site and increase awareness of the company. There are several online resources that can help submit a Web site to search engines. One example is www.submitit.com. To find other search engine registry resources, search for "search engine registration" using your favorite search engine.
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Secure Server Certificate
A secure server certificate, or secure server ID, verifies the identity of an entity that is using encryption. The secure server certificate is issued by a trusted third party called a Certification Authority (CA). Two common certification authorities are VeriSign and Entrust. A secure server certificate is required to utilize SSL, which is offered in Standard and Premium Business Hosting. A company can either buy an individual certificate, or can purchase Cincinnati Bell's shared certificate. ZoomTown can facilitate the acquisition of an individual certificate if the customer does not already have one.
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Secure Socket Layer(SSL)
SSL is a secure protocol used to transfer private information between computers on the Internet. The security is achieved through data encryption. Cincinnati Bell offers the use of SSL with Standard and Premium Business Hosting. To use Cincinnati Bell's SSL protocol, the customer must purchase a certificate for secure access. (ZoomTown will facilitate the acquisition of this certificate if the customer does not already have one.) SSL does NOT provide for credit card clearing house or any other form of payment processing. It only provides a facility for secure transfer of information across the Internet.
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Transfer Space
Transfer space refers to the amount of data (in gigabytes) that is transferred from a Web site to a user. Each Business Hosting account includes a specific amount of transfer space that is used to send data to Web site visitors. For example, if a Web site contains a product brochure that can be downloaded by potential customers, transfer space is used every time the brochure is downloaded. If the brochure is 20 MB, and it is downloaded 1,500 times in a month, 30,000 MB (or 30 GB) of transfer space is used.
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Web Site
A Web site is a collection of Web pages that reside together on the World Wide Web and are interrelated and connected. Web site also refers to the server space allocated to a specific customer in a shared server environment.
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Web Site Traffic Analysis Reporting
Web Site Traffic Analysis Reporting refers to software that provides information about the use of a Web site. It usually tracks the number of times the site has been viewed, what time of day the site is viewed, how often each page is viewed, how much data is requested for download, and other statistics that can indicate the effectiveness of a Web site. ZoomTown offers Web site reporting to Business Hosting customers that utilize the Linux (Apache) platform.
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