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Customer Support: Consumer Information
Are you looking for help for a residential service? Please select the appropriate section below.
Consumer Rights
We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you.
Consumer Responsibility and Unlawful Use
Under the Federal Communications Commission's Registration Program, you may supply your own telephone equipment and connect it directly to the telephone network.
Special Needs & Services
If you are hearing or speech-impaired or have other physical difficulties using the phone, Cincinnati Bell has solutions.
Lifeline
Lifeline is designed to assist qualifying Ohio, Indiana and Kentucky consumers with their telephone service needs. These programs provide special discounts when obtaining service and provide a monthly service discount as well. All programs are available for new and existing customers of Cincinnati Bell.
Harassing Calls
It is a crime under state and federal law for anyone to make obscene or harassing telephone calls.
Services & Charges
The charge for repair and/or installation work in your home are based in the length of time required to complete the request.