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Cincinnati Bell FiOptics Voice Product Support
We're here to help you with voice questions regarding your FiOptics service.
FiOptics: Voice
No, all your existing phones will continue to function just as before. You will continue to receive the same great features and reliability that you experienced with our voice services in the past except they are carried over fiber.
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How many phones can I connect to the service?
There is no actual maximum limit to the total number of phones you can connect. If you are using older style handsets that do not connect to a power outlet, you may experience issues with over 5 of those devices connected to the service. However there is no limit for cordless or powered phones.
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What if I lose power?
The equipment we install requires access to a power outlet to operate. There is a backup battery installed that will maintain voice operations for 4 to 8 hours. However, if you have a cordless phone or one that plugs into an electrical outlet, that device will still need power to continue to operate. We recommend a corded phone that only connects to the telephone jack, which will continue to work while under battery backup power.
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How do I get technical support?
For any issues with your phone, you can dial 611 from your handset. If the device is not working at all, you can dial Cincinnati Bell technical support 513-565-9890 from any phone. We provide phone-based technical support 24 hours a day, 7 days a week, every day of the year.
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What features are available with this service?
You can get all the same great features you have become accustomed to with your previous home phone service, with FiOptics telephone services. This means Caller ID, Voicemail, Call Waiting, Three-Way Calling, and any other features we've offered. Feel free to call our Customer Support (513-565-9890) group for any questions about what features are available with your account.
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What if there is no dial tone?
Several issues can cause no dial tone. First, is this occurring on all phones in the home? If not, plug the affected phone in a different jack. If you still experience no dial tone, the phone is most likely the issue. If you receive a dial tone when your phone is plugged in at a different location, then the original jack is most likely defective. To have a jack repaired in your home, you can contact Technical Support (513-565-9890) to request a technician visit to repair the jack.
If the issue is occurring on all phones in the home, try to connect your phone directly to the ONT (Optical Network Terminal) or main jack in your home. The ONT is sometimes not present inside your unit if you live in an apartment or town home. If you do have an ONT, it will be a large gray box that was placed when your FiOptics service was installed. Otherwise, you may have a main phone jack that all of your service originates from. This jack is normally located in a utility closet but it can vary depending on how the building was wired. If you have access to either the ONT or the SNI (Standard Network Interface), try connecting your phone directly to that jack. If you get dial tone there, then the issue resides in your internal wiring. Internal wiring issues are often covered if you have subscribed to Complete Care. If you still do not hear a dial tone, you will need to contact Technical Support (513-565-9890).
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What if I can't receive incoming calls?
If you are unable to receive incoming calls, verify that your phone's ringer is turned on and verify you have dial tone on the phone. If you do not have dial tone, refer to the "What if there is no dial tone?" section of the FAQ. Are you able to make outbound calls? If not, please notate any automated messages you receive in relation to why the call could not be completed and contact Technical Support (513-565-9890).
If you can make outbound calls but still can't receive incoming calls, ask those who are trying to contact you if they get an recorded messages about not completing the call, if the phone rings or if it goes straight to voicemail. Then please contact Technical Support (513-565-9890).
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