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Customer Support: Product Support: Wireless

Are you looking for product help for wireless services? Please select the appropriate section below.



Have a wireless question? Use "Ask Cincinnati Bell" to find the answer and tell us what you think!



Handset Helpdesk

An online encyclopedia for all Cincinnati Bell Wireless GSM Handsets. The Handset Helpdesk includes handset-specific tutorials, FAQs,troubleshooting, compatibility guides, default setting downloads and more.

Cincinnati Bell University

Learn more about your Cincinnati Bell products and services. Choose from online learning including video tutorials or sign up for in-store classes at your local Cincinnati Bell retail store.

Voice Mail

Need help with voice messaging? Having problems retrieving your messages?

Fusion WiFi

The clear choice for improving call clarity and reception in your home or office. Get answers and additional help with our Welcome Gudie, FAQs & Glossary.

Phones and Devices

Looking for a new phone? Click here to get all the information you want on the latest and greatest models available.

Download Settings

Where can I find setup and connectivity guides for using wireless phones? Need instructions on email client setup?

FAQs

Need help on sending text messages, browsing the web and downloading ringtones?

Network and Coverage

Network Coverage FAQs and Maps

Wireless Web Portal

Download rintones, games, graphics, check your usage and more.

Glossary

Confused by all the terminology? Click here for help.

Return and Exchange Policy

Recently purchased or looking to purchase a Cincinnati Bell Wireless phone? Click here for our return and exchange policy.

Online Product Guides

If you prefer looking at more conventional manuals, we have quick guides and full user guides available online.

Fees & Surcharges

For frequently asked questions about wireless fees and surchages this is the place to find information.