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Customer Support: Product Support: Wireless
Are you looking for product help for wireless services? Please select the appropriate section below.
Wireless: pix2pc
Save all of life's special moments, whether you are out with your friends, at home with the kids, or just see something and must take a picture. Pix2pc is the easiest way to save all of your camera phone pictures to your home computer, e-mail, and favorite Web photo albums. Print your mobile photos from home, share them with family and friends, and keep everything organized like never before. Just point, click, save, and pix2pc takes care of the rest. Finally…your pictures are wireless too!
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How does pix2pc work?
Pix2pc was designed so you do not have to make any changes in your picture taking routine. Just as before, you take pictures, save them on your phone, and go about your day. Between the hours of 6:00 AM and 11:00 PM, pix2pc will display a reminder asking if you would like to send your photos. When your phone gives you a pix2pc reminder, press the center button, and all new photos will be sent to the destinations you have selected. It's that easy!
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Where can I send my photos with pix2pc?
You can send photos to your My Pictures folder on your PC, to your e-mail, and to Web photo albums including Flickr, Photobucket, Snapfish, and Blogger.
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How much does it cost?
The pix2pc service costs $2.99 per month for unlimited picture sending. For a limited time, pix2pc is FREE for the first 2 months when you sign up! Standard data charges apply.
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Do I need a data plan?
Yes, pix2pc requires a data plan. An unlimited data plan is recommended, however you may use pix2pc with any data plan.
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What if my family has multiple pix2pc users with just one home PC? How do I use the PC software?
To have multiple pix2pc users on the same PC, each person must have their own user account, or profile, on the computer. Once the PC software is set up by one user, it will be available for all users. When these other users run the PC software for the first time, they will be prompted for their phone number and will need to complete the setup process for their own photo destinations.
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How do I get pix2pc?
If you have a supported phone, there are three ways to get the pix2pc setup: 1) simply call 611 and ask for pix2pc. 2) Go into any retail store and ask for pix2pc. 3) Login to your account online. You'll be able to add pix2pc from the list of services available. Once you have the service running on your phone, you will receive an email to download and install the PC client. If you'd prefer to install the software from the web, you can download it here (note the pc software will not work unless the mobile service is setup first).
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How do I send photos to my computer?
Once you have pix2pc set up on your phone, an e-mail will be delivered to your inbox with step by step instructions. Following these instructions should take about five (5) minutes. The hardware/software requirements for your PC are; Microsoft Windows XP or Windows Vista, 8MB of free hard disk space, and ZoomTown or Fuse*. If you do not have a Windows XP or Vista PC available, pix2pc will still send photos to your e-mail, but it will not send them to your My Pictures folder or your Web albums. (*will also work with other internet providers)
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How do I send photos to Flickr, Snapfish, Photobucket, or Blogger?
- Set up pix2pc for your computer (see the topic "How do I send photos to my computer?" for instructions).
- Click "Start," "All Programs," then "pix2pc."
- Click on the green plus button next to the service that you would like to add.
- Click the "More help" link for instructions on finding the upload e-mail address for the service you selected. This is a special e-mail address that may look unusual; it is not your personal e-mail address.
- When you find your upload e-mail address, type it into the box (part of the address has been filled in for you) and click "OK".
- Click "OK" on the main options screen.
- Your new pictures will be sent to the service you choose. However, it may take up to 24 hours for the service to start displaying your pictures.
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Is there a size limit on the photos that I send using pix2pc?
No. You can send any photo that has been taken with your camera phone.
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Is there a limit on the number of photos I can send using pix2pc?
No. Send as many as you like!
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Is there a charge per picture?
With pix2pc there is no additional cost no matter how many pictures you send. Standard data charges apply. Pix2pc is a separate service from MMS and does not cover any phone to phone picture messages.
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Are pix2pc pictures lower in quality than the original picture?
No. Unlike MMS, pictures that come through pix2pc are exactly the same as when you took them. There is no loss of quality.
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How long does it take for pix2pc to send my photos?
Pictures are sent as soon as you run the application, though actual upload times may vary due to network conditions and the number of photos being uploaded. The first time you set up a Web photo album destination, it may take up to 24 hours for the pictures to arrive. If pictures aren't arriving in your e-mail inbox, check your junk or spam folder. To make sure your pictures are delivered, set up your PC software by visiting www.cincinnatibell.com/pix2pc.
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How can I change the e-mail address that I send photos to when I'm sitting at my PC?
Open the pix2pc software and you will see a list of destinations. Each one will have the address where the images are being delivered and a "Change" link on the right. Click "Change" and enter the e-mail address where you would like your photos sent.
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How can I change the e-mail address that I send photos to when I'm not at my PC?
Enter the pix2pc application and click "Menu," scroll down and select "Photo destinations". From there, scroll down to where you see your e-mail address and press the right arrow key. You may enter any e-mail address to be used for photo delivery. The next time you run pix2pc it will send to the new e-mail address you provided.
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Can I send pictures that are already on my phone?
Yes. Every time pix2pc runs it detects and sends all photos that are new since the last time it ran. The very first time you run pix2pc, it will send all of the photos you have taken and saved on your phone. Any copyrighted materials such as wallpapers or graphics that you have downloaded to your phone will not be sent.
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How do I share pictures with my friends?
If the pictures are in your e-mail, you can simply forward the message. If the pictures are on your PC, you can send them as e-mail attachments. If the pictures are on a web site, you can give your friends the address so they can see them. You can still use MMS to send pictures phone-to-phone as well. Standard charges for MMS apply.
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What happens if I turn my phone off or lose reception?
Your pictures will be sent automatically the next time you run the pix2pc application.
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Do I need to press "Send" after I take a picture?
No, once the picture is saved to your phone it is ready to be sent with pix2pc.
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If I choose Send from the camera application, does that affect pix2pc?
No. Clicking "Send" will let you compose an MMS picture message. This lets you send photos to your friends' cell phones. This is not a pix2pc service, and separate charges may apply. Pix2pc will still send those same photos to your computer or online destinations.
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What happens if I purchase a new phone after I have pix2pc on my old phone?
First, make sure that your new handset is compatible with the pix2pc service. Second, check to see if pix2pc is already loaded on your new device. If so, you will need to have your pix2pc service deactivated and reactivated by calling Cincinnati Bell Customer Support or going to a Cincinnati Bell store. If the application is not preloaded on your new device, ask the sales representative to provision it for you in the store. You must also uninstall and reinstall the PC software application. You will receive a link for this in email, or it can be downloaded directly from www.cincinnatibell.com/pix2pc. Note that all of your photo destinations will need to be reconfigured.
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What happens if my computer is turned off, or not connected to the network?
After you set up pix2pc for your home computer, you will be able to see tabs with each of your web destinations. The set up process is as follows:
The next time your computer is turned on and connected to the network, the pictures will be delivered to your computer. Pictures will be delivered to e-mail and web site destinations even when your computer is turned off or disconnected from the network.
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Does pix2pc work with ZoomTown?
Yes. When you are online, the pictures will be delivered to your computer. If you have Zoomtown high-speed internet and are always online, your pictures will be saved to your computer shortly after the application has finished running. If you do not have high-speed internet, you will need to dial up before the pictures will be delivered to your PC. Pictures will be delivered to e-mail and web site destinations even when your computer is not dialed in.
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Does pix2pc work with Zoomtown Backup?
Yes. Pix2pc is a great way to save or "backup" all your photos from your phone to your PC. Once the pictures are saved in your My Pictures folder, Zoomtown Backup will save them from your PC, providing a third layer of security for all the memories you want preserved. Visit www.cincinnatibell.com/ZTstorage for more details.
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My computer isn't getting my latest photos. How do I fix this?
Once you have set up your web destinations for your photos, you can direct your friends and family to view them at those sites over the mobile web. For example, if you have set up a PhotoBucket account, you can direct your friends to your PhotoBucket URL on their mobile browser, where they can see your photos that you have.
- Make sure your phone has at least 2 bars of signal.
- Make sure your computer is connected to the internet. If you have a dial-up connection, use your modem to connect. To do this, you can open your internet browser and keep it open until your photos arrive.
- In the lower-right corner of your screen, look for the pix2pc icon. You may need to click the arrow next to the clock to see it. Make sure it looks like this: z
. This icon means that the service is working properly. If the icon looks different, for example , hold the mouse cursor over the icon to learn more. - It can take up to an hour for the computer to receive pictures, depending on your network. Pictures will sometimes arrive in e-mail more quickly.
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Photos are not getting sent to my e-mail. How do I fix this?
- Make sure that your e-mail address is correct. You can check the e-mail address you set up by opening pix2pc on your phone or on your computer.
- Check your junk or spam folders. If the e-mails are going there, you should mark the sender as safe, or add it to your address book.
- Try sending the pictures to a different e-mail address.
- Check to see that pictures are going to other destinations. If pictures do not appear in any of your destinations, contact Cincinnati Bell to confirm that your pix2pc account is still active.
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Photos are not showing up on Flickr, Blogger, Snapfish, or Photobucket. How do I fix this?
- Try uploading a new photo from your computer directly to your web album, using the instructions on their web site. If that does not work, the web album may be full or the web site may be experiencing technical difficulties.
- Check to see that the e-mail address you entered into pix2pc for that web album is the same as the upload address that is shown on their website. You may also try sending an e-mail from your PC to that e-mail address with an attached photo.
- Make sure your phone has signal.
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How do I stop pix2pc from sending photos?
If you wish for your photos to never be sent, open pix2pc on your phone or PC and uncheck all destinations. All photos taken while there are no destinations selected will be skipped the next time pix2pc is run on your phone. If you want the photos to be sent, but at a later date, wait until the next time you are reminded to run pix2pc, and decline to run the application. This will cause it to stop reminding you until you choose to run the application manually. The next time you run it, all the photos you have taken since your last upload will be sent.
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Does pix2pc work when roaming?
Pix2pc works anywhere in the United States. However, additional charges may apply for international data roaming. To prevent charges while roaming internationally, do not run pix2pc on your phone. See "How do I stop pix2pc from sending photos?" for information on how to suspend the active sending of your images.
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Why do I get so many prompts while using pix2pc?
Many prompts when starting or using pix2pc are the result of the security system on your phone. Pix2pc needs to be able to access the file folders on your phone in order to look for photos. It also needs to access the network in order to send your photos. To disable these prompts:
- Exit the pix2pc application
- Locate and highlight the pix2pc application icon and press "Options"
- Select "Application Access" (or App. Access), "Communication", "Network Access"
- Set "Network Access" to "Always Allowed", then press "Yes"
- Select "Application Access", "Data Access", "Read User Data"
- Set "Read User Data" to "Always Allowed", then press "Yes"
- Select "Application Access", "Data Access", "Add" and "Edit User Data"
- Set "Add" and "Edit User Data" to "Always Allowed"
You can also visit any Cincinnati Bell location to have them assist you in disabling these prompts.
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Why doesn't my pix2pc service remind me to run it every day?
If the service is not reminding you once a day, it may need to be run once manually. Press the center button to enter the menu and click on "Apps". Once in "Apps", scroll down until you find pix2pc. If you do not find it, check in "Games" or "Collection". Once you have found the application, highlight it, and run. Your service will now remind you once a day.
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I installed pix2pc over the mobile web onto a phone that was pre-installed with pix2pc, and now both copies are useless. What do I do?
If a copy is downloaded over a pre-installed application, both copies of the application should be deleted. Also, the service must be deactivated and reactivated in either a Cincinnati Bell store or over the phone with Cincinnati Bell Customer Support.
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What if my friend gave me their old phone with pix2pc, and I want pix2pc, but I use my own sim card?
In this case, the person who gave the phone away needs to deactivate their service and reactivate it on their new device if they wish to continue using it. This can be done at a Cincinnati Bell store or over the phone with Cincinnati Bell Customer Support. If this is not done, the charges will continue to be billed to the first owner of the phone with pix2pc installed. The person who received the phone must delete the application entirely off their phone, and provision the service from the beginning.
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Why am I having difficulty linking my PC to my pix2pc service?
One possibility is that when the service prompted you to link to your PC for the first time, you said no. Another possibility is that something failed in the middle of linking to your PC. To resolve this issue, take a new picture and run the application. Once the application has finished running, open the PC software and enter your phone number again.
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Will I be able to receive incoming calls and texts when pix2pc is running on my phone?
Yes, unless the settings on the phone have been changed by the user. The data session and application should be suspended until after the call. The handset software uses the data connection to deliver photos, and to synchronize destination settings between it and the PC client software. These data connections are brief and intermittent, and most handsets will pause the data connection to allow for incoming calls and messages.
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Can I send pictures that are saved to sub folders of the Gallery, or in the received files folder on my handset?
No. Only photos that are stored in the Gallery on the phone or the memory card will be saved.
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What if the download of pix2pc fails halfway through?
Go into the menu, click "Apps", highlight pix2pc, click on "Options", and select "Update Version". If you have already deleted the half-installed application, try going back into "Apps", then "Web", then "Service Inbox". If there is a message titled "Install pix2pc", click it to restart the download. If there is no such message, go to a Cincinnati Bell store or call Cincinnati Bell Customer Support to deactivate and reactivate the application.
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Where can I find the pix2pc application in my Apps folder?
If pix2pc is not in the top directory of "Apps", try looking in "Games" or "Collection".
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Why do my pictures sometimes not show up at my destinations in the order that I took them?
If you rename a photo on the handset, that photo may be the first or last picture sent. If you are sending to Web albums, they may have their own queuing system which changes the order as well. Also, if you have some pictures saved to your phone and some saved to your memory card, the pictures saved to the phone will always be sent first.
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I changed my settings but my pictures went to the destinations I had set previously. How do I get them to go to my newly set destinations?
If this happens, run the application manually and allow it to advance through all of the screens automatically (do not try to speed it up by clicking through). Once this is finished the new settings will be put in place and your pictures will go to the correct destinations.
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What happens if I remove and re-add the feature? How can a customer install the mobile application again?
When pix2pc is removed from an account, the service will be shut off. If the feature is re-added to the account, the service begins working again, but there will not be a new WAP push message sent to allow the application to be re-downloaded. In that case, pix2pc must be downloaded again by using the following link from the device: http://mobile.prod.cb.ontela.com/cinbell1/jds/omsclient.jad
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did my phone stop reminding me to run pix2pc every day?
This most likely happened because the application asked if it should run pix2pc and it was told not to. This will cause it to stop all reminders. To fix this, run the application once manually and it will begin displaying reminders again.
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What should I do if my phone says it is linked to my PC but my PC says it is not linked to my phone?
Take a picture, run pix2pc, and the PC will connect automatically to the phone in the next few minutes.
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Will pix2pc work with my wallpaper images
If you take a photo and use that as your wallpaper, that image will also be saved using pix2pc. However, if you purchase a premium image for use as a wallpaper, this image will not be saved using pix2pc. That is because premium images are have usage rights enforced by DRM and pix2pc cannot process these.
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