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Customer Support: Product Support: Wireless

Are you looking for product help for wireless services? Please select the appropriate section below.



Wireless: Services

What happens if I use all the voice minutes included in my plan?

Cincinnati Bell Wireless offers rate plans to fit everyone's needs. If you exceed the minutes in your plan you simply will be billed at a per minute rate for each minute you use. If you find yourself needing a larger minute plan, you can change to any other rate plan we offer at any time.

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Can I use a next generation (GSM/GPRS) wireless phone I already have?

Many North American GSM/GPRS carriers "SIM Lock" their phones. If your phone is "SIM Locked", it will not work on our network. However, if your phone is NOT "SIM Locked" and it supports the 1900 Mghz band, it will work on our GSM/GPRS network. If your phone is NOT 'SIM locked' and is not a phone that Cincinnati Bell currently supports (click here to see the list of phones supported by CBW), all GSM/GPRS features may not work properly.

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Will I pay roaming charges if I travel to another city that offers Next Generation (GSM/GPRS) service?

Depending on your rate plan, you may pay roaming charges anytime you leave the Cincinnati Bell Wireless Coverage area. If your phone screen reads 'CinBell USA', 'Extended Area' or 'Roam', you may pay roaming charges in addition to long distance charges. For the most recent and most popular list of rate plans, click here.

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What is the difference between roaming and long distance?

Roaming means that you are outside of the home coverage area. Based on your rate plan, you may incur roaming charges when placing calls outside of the Cincinnati Bell Wireless home coverage area. Your phone will display ROAM indicating that additional charges may apply. Long distance charges may apply if you are in the home calling area or roaming and placing calls. Long Distance charges incurred will be based on your rate plan.

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Do I have to do a credit check to get service?

Yes, to acquire a subscription based CBW service, a credit check is required. An individual must be 18 years old to become a monthly-billed/Postpaid customer. As an alternative, we do offer pre-paid services that do not require a credit check

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How much is the Activation Fee for wireless service?

There is a $35 one-time activation fee that will be billed on your first invoice

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do I report a lost or stolen wireless phone?

Please call our Customer Care department at 1-888-391-3925 to have the phone disabled. You will also need to file a police report regarding the incident.

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What does Mobile Originated/Mobile Terminated Mean?

Mobile Originated - Message sent from your wireless phone to another wireless phone, or email address. This would include replying to a message or forwarding a message.
Mobile Terminated - Message received on your wireless phone. These messages could come from another wireless phone, any email account, or the internet.

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What is Mobile to Mobile?

Mobile to Mobile means just that - One Cincinnati Bell Wireless mobile phone calls another Cincinnati Bell Wireless mobile phone. Mobile to Mobile minutes apply to calls placed to or received from another CBW subscriber's wireless phone.

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Which calls qualify as "Mobile to Mobile"?

    For your call to qualify for Mobile to Mobile minutes:
  1. You must subscribe to the Mobile to Mobile offering.
  2. You must place a call to, or receive a call from, any another Cincinnati Bell Wireless subscriber.
  3. You must be physically located in the Cincinnati Bell Wireless Calling Area. Click here to view the coverage area.
  4. You must be on the Cincinnati Bell Wireless network. Minutes do not qualify as mobile to mobile when roaming. Each party's phone will display "Cincinnati Bell" when inside the Mobile to Mobile Calling Area. Caller ID must be received when you are the person receiving a call.

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Is calling my voicemail considered Mobile to Mobile?

No. Calls made to voicemail do not apply to the mobile to mobile minute bucket.

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How do I view my current or past wireless minute usage?

To check current usage:
Login to My Account . If you do not have a My Account create an account now. . After you login to My Account click "MY SERVICES" in the navigation at the top of the page. Click "Manage My: wireless" in the blue navigation at the top of the page. You should now see account details including minutes, web/data, text and Voice2Text usage. To view details of each wireless number on your account click the "Details" button next to the corresponding wireless number.
To check previous statements usage: Login to My Account. If you do not have a My Account create an account now. After you login to My Account click "MY BILLS" in the navigation at the top of the page. This will show you a Billing Summary including last month's balance, new charges, total payment due, etc. Click "view" in the blue navigation at the top of the page. This will produce a View My Bill page including details on the number of minutes used including peak minutes, mobile-to-mobile minutes, etc. (click the "+" next to "Home Airtime Charges" under the Cincinnati Bell Wireless section to see the details). To view previous months select a different month in the "View billing statement as of:" drop down list at the top of the page.

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