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Customer Support: Product Support: Wireless
Are you looking for product help for wireless services? Please select the appropriate section below.
Wireless: Wireless Local Number Portability (WLNP)
WLNP or Wireless Local Number Portability is the ability to switch your wireless service provider and keep the same wireless number. Implementation date for WLNP is November 24, 2003.
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Will I have the same local calling area if I move my home phone number to my wireless phone or switch wireless providers?
Generally, no. your local calling area will be the local calling area provided by your new wireless service provider. Generally, wireless service providers provide larger local calling areas for calls you originate than those provided by home phone service providers. Thus, your local calling area is likely to be bigger if you change from home phone service to wireless service. However, some areas that are local calls from your home phone service provider could be long distance calls with your wireless service provider. You should verify that the areas that are important to you for local calling are included as local calls by your provider of choice.
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Should I disconnect my old wireless number?
No. Once the number has been approved for transfer, the old number and account will automatically be deactivated.
IMPORTANT: Do NOT deactivate your account with another
wireless service provider. If you do, your number will no longer be
available to bring to Cincinnati Bell Wireless.
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Can I bring a telephone number from a disconnected line?
No, only active, non-disconnected numbers can be transferred.
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If the transfer takes more than one day, will I still be responsible for paying my current provider for services?
Yes. You will be responsible for paying all applicable fees to your current provider until the WLNP process has been completed. Additionally, if you are subject to a subscriber agreement, you may be obligated to pay early termination fees to your current provider.
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I am moving out of the area. Can I take my phone number with me?
If you are moving outside of the local geographic area, you will not be able to take your phone number with you and activate it as a local phone number.
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Can I reuse the same equipment (wireless phone) from my old wireless service provider when I sign up with Cincinnati Bell Wireless?
No, you will need to purchase Cincinnati Bell Wireless equipment. (even if the model number is one that Cincinnati Bell Wireless supports, it will be locked to the other wireless service provider's network, and will not be usable on Cincinnati Bell Wireless's network).
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How do I start the process to bring my number to Cincinnati Bell?
Visit one of our stores to purchase new equipment, or call 1-800-500-1CBW to speak to a sales representative who can get the process started. You can also complete our online request form to get the process started.
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Can I keep my wireless features if I port my wireless number to my home phone service provider?
No. However, you can subscribe to similar features on your home phone service.
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Can I have the same telephone number on my home phone and my wireless phone?
No. However, with Cincinnati Bell's One Reach service, you can have a call to your home phone number simultaneously ring up to three phones at the same time.
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Does WLNP include porting of home phone numbers too?
Yes. In addition to porting numbers from wireless provider to wireless provider, WLNP also allows for porting of numbers from your home phone service provider to a wireless provider and from a wireless provider to a home phone service provider.
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Can I port my home number anywhere?
No. WLNP only allows for porting of home phone numbers within the Cincinnati Bell service area.
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How long will it take to port my home phone number?
The regulations for home service provisions currently allow up to 4 business days to complete a porting request.
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Will changing my home phone number to my wireless phone affect people calling me?
Usually not. For a person calling you, it will look like you did not move. If a person could call you as a local call at your home phone number, the person should continue to be able to call you toll free if you move that number to a wireless provider. Similarly, customers who previously called you as a toll call will continue to call you as a toll call. Remember, the calls you receive will count toward your wireless minutes total. If you receive a lot of calls, it may be cheaper to maintain your home phone service rather than convert to wireless.
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Can I move my home phone to another area code?
For home phone to wireless porting - Yes, with the Cincinnati Bell service area. For wireless to home phone porting - No, ports must remain within the Cincinnati Bell service areas only.
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Will my home phone number still be listed in the telephone book and directory assistance?
No, unless you are able to purchase a white pages listing for your wireless phone from your wireless provider.
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