Wireless
Features & Add-ons
Turn your phone into a feature-packed device
Your wireless phone is capable of so many things. With calling features, applications and alerts, you'll wonder how you ever lived without it.
Pick the type of feature you're interested in below.
Included Calling Services
Each of our Wireless customers enjoy great calling features, at no extra charge.
Call Block
Don't want your wireless phone number revealed to the person you're calling? Just use Call Block before you dial. Call Block allows you to prevent your phone number from appearing on the receiving party's Caller ID display.
Features: Call Block allows you to prevent your phone number from appearing on the receiving party's Caller ID display.
Benefits: Allows you to remain anonymous when placing a call.
How to Use:Call Block is activated on a per-call basis.
- Dial *67 followed by the number you are calling, then press SEND/TALK.
- Once you end the call, Call Block is no longer active.
- You will need to dial *67 prior to each call for which you want to have your number blocked.
Call Forward
Call Forwarding allows you to receive incoming calls to your wireless phone, even when you don't have the phone on your side. Simply activate the service and enter the phone number where you can be reached. All of your calls will be routed to that number.
Features: Gives you the flexibility to forward calls to an alternate number when speaking on your wireless phone isn't possible.
Benefits:Allows you to forward incoming calls to a designated number. There are two types of Call Forwarding: Regular Call Forwarding and Conditional Call Forwarding.
- Regular Call Forwarding immediately forwards incoming calls to a designated number.
- Conditional Call Forwarding will allow your phone to ring 3-4 times before forwarding to a designated number.
How to Use:Each wireless phone has different settings & options. Please follow these instructions to get information on your specific model.
- Visit our Handset Helpdesk
- Choose your wireless phone model number
- Choose from instructions, tutorials and much more!
*A 7¢ per minute usage fee will apply. Call Forwarding is added to your account at the time of activation.
Caller ID
Caller ID displays the caller's number before you take the call. If a number matches that of someone in your phone's address book, you will see their name as well. Caller ID also works with Call Waiting so you can screen and prioritize your calls. Numbers for calls you missed are stored in your phone, so you can return a call without redialing the number. The memory capacity may vary depending on the phone model.
Features: Provides the phone number of the caller.
Benefits: Allows you to see who is calling prior to answering the call.
How to Use: Most phones allow you to switch between callers by pressing the "Talk" button. Others, such as touchphones, may provide an on-screen button for switching callers. Since each wireless phone has different settings & options, please follow these instructions to get information on your specific model.
- Visit our Handset Helpdesk
- Choose your wireless phone model number
- Choose from instructions, tutorials and much more!
Call Waiting
Call Waiting service signals that another party is calling. A tone indicates that there is an incoming call. Call Waiting allows you to put one caller on hold while you talk to the other, and you can switch between the two calls.
Features: Alerts you to an incoming call when you're on the phone. Unanswered calls will go into your CBW voicemail.
Benefits: Reduces missed calls. You're able to see the number of the incoming call and decide if you want to answer or allow the call to go to Voicemail.
How to Use: Most phones allow you to switch between callers by pressing the "Talk" button. Others, such as touchphones, may provide an on-screen button for switching callers. Since each wireless phone has different settings & options, please follow these instructions to get information on your specific model.
- Visit our Handset Helpdesk
- Choose your wireless phone model number
- Choose from instructions, tutorials and much more!
Three-way Calling
Talk with two people at the same time on one phone line with Three-Way Calling.
Features: Allows you to add a third party to a call.
Benefits: Can be used on either local or long distance calls.
How to Use:
- While you are on a call, dial the phone number of the third party you want to conference in, then press SEND.
- When the third party answers, press SEND to connect all three individuals.
- Press SEND to disconnect the third party.
- Press END to terminate the call.
Voicemail
When you can't or choose not to answer the phone, CBW Voicemail takes the calls for you. Voicemail plays your personalized greeting and records the caller's voice message 24 hours a day, 7 days a week at no additional charge.
Features: Voicemail takes your messages when:
- Allows you to control your costs!
- You are away from your phone
- You're talking on your phone
- You're outside of the coverage area
Benefits:
- Your phone is turned off
- All calls answered by CBW Voicemail are free! The only time you are charged airtime is when you access and use your Voicemail from your CBW phone.
- Retrieving Voicemail messages from any wired, touchtone phone is free!
How to Use: The Wireless Support Center contains complete details on how to set up and retrieve your Voice Mail.
There's no need to dial in to pick up your messages, you just read them on screen. Learn more about Voice2Text.
Cincinnati Bell Wireless (CBW) reserves the right to interrupt, restrict or terminate Voice2Text Service to a customer's number, without notice, if CBW suspects fraudulent or abusive activity or if a customer's usage adversely impacts the Cincinnati Bell Wireless network or service levels. Abnormal calling patterns, including an unusually large number of repeated calls & messages, may be considered fraudulent or abusive.
Stay Connected
With feaures like Voice2Text, SMS Messaging, Mobile Email and more, you'll have all of the tools you need to stay connected.
Text Messaging
Talking is just the tip of the iceberg. Use your wireless to share photos, download ringtones, play games, check movie times and email while you're on the go. We've got the plans for multi-taskers like you. Just choose the plan that fits your style and you'll wonder how you lived without these great features!
Features & Benefits: Send and receive text, picture and video messages with friends and famliy without using mintues.
Does my phone support this?: Most of our phones support text & multimedia messaging. Check the Handset Helpdesk to see the capabilities of your phone. Visit the Handset Helpdesk
How do I get a Text & Media Plan?: Check out our Text & Media Plans or select the service when ordering a new Cincinnati Bell Wireless phone or rate plan. Visit the Wireless Web Portal
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Voice2Text
Enhance your wireless experience with our voicemail-to-text capabilities. Your incoming messages will be converted automatically into text and delivered to you via email or SMS. Our transcriptions are 100% automated, ensuring fast and reliable delivery of transcriptions while keeping them private and secure.
Features & Benefits:
- Allows urgent messages to be received within seconds. In fact, a 30 second voicemail will be converted and returned as a text or email within 30 seconds!
- You can easily read voicemails when you are unable to listen to the audio.
- Enhances message management - voicemails can be easily stored, indexed or forwarded.
- Increases productivity by reducing response time to otherwise trapped voicemails.
Manage your profile with the following options:
- Email- List up to 2 email addresses to have your transcriptions delivered.
- SMS- Turn on/off the SMS option if you receive email delivery.
- Profanity Filter- This defaulted, "off" feature can be turned on to allow profanity to be transcribed and included in the response.
Replying to messages: Replying to messages by voice or text is as easy as one click. You can view all of your messages in one convenient inbox and have a visual record of who called and what they said. No more scrambling for pen and paper to write down phone numbers!
Voice2Text Rates
| Plan | What's Included | Pricing |
| Voice2Text Unlimited | Unlmited Conversions |
$
5
99
/mo |
| Voice2Text Lite | 25 Conversions |
$
4
99
/mo |
How do I get Voice2Text?
New Wireless Customers
Select Voice2Text service when ordering a new Cincinnati Bell Wireless phone or rate plan.
Existing Wireless Customers
Existing customers can log into the Wireless Web Portal to add and manage Voice2Text. Log into your Account
Cincinnati Bell Wireless (CBW) reserves the right to interrupt, restrict or terminate Voice2Text Service to a customer's number, without notice, if CBW suspects fraudulent or abusive activity or if a customer's usage adversely impacts the Cincinnati Bell Wireless network or service levels. Abnormal calling patterns, including an unusually large number of repeated calls & messages, may be considered fraudulent or abusive.
Mobile Email
You don't have to be on your laptop or BlackBerry to get email on the go. Just open your CBW Internet browser and select Email from your menu screen. Choose from your Cincinnati Bell FUSE/ZoomTown email or Internet Service Provider email such as MSN/Hotmail, Google Gmail, Yahoo and AOL mail. Sign in with your username and password just as you would from your computer and see your personal email inbox on your wireless phone!*
Email on BlackBerry
Cincinnati Bell mobile office solutions combine multi-functional devices and the latest software to provide you with personal information management (PIM), Internet email access and messaging solutions.
BlackBerry Internet Service
BlackBerry Internet Service offers integration of your BlackBerry device to supported personal email accounts. BlackBerry Internet Service™ provides "push" delivery of messages, mobile access to email attachments and images in popular formats and convenient access to HTML and WAP pages.
Connect5
Add 5 phone numbers of friends and family and talk as much as you want!
Connect 5 Details:
- Only $10 per month per line on select rate plans
- Unlimited nationwide calls to/from ANY 5 U.S. Domestic landline or wireless phone numbers you choose!
- Talk all you want to friends & family across the country no matter where they live or what wireless carrier they use.
- Each member of the family may have their own Connect 5 numbers for the people they talk to the most.
How do I sign up?:
Start shopping for phones and add Connect5 during the order process. If you're already a wireless customer, visit My Account to manage your account.
Managing your Connect5:
- Log into visit My Account.
- Select your wireless account.
- Choose Manage My Services >> Wireless
- Select the account you wish to edit.
- Click on Connect5 link or icon and add your 5 favorite numbers.
Additional Connect5 Support & FAQs
Connect 5 requires that you establish a MyAccount on www.cincinnatibell.com. Connect 5 numbers must be 10-digit U.S. domestic numbers. The following calls are not eligible for Connect 5 unlimited calls: 411, voicemail, Call Forwarding, calling card or 900#'s. Toll charges if applicable will apply to Connect 5 calls. Caller ID must be received for incoming calls to qualify. Numbers changed or add to your Connect 5 list of numbers will be eligible for unlimited calling on the billing cycle following the change.
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Unlimited Cincinnati Bell Calling
Call Any Cincinnati Bell Number Nationwide, Use Zero Minutes
Why should your wireless phone be different from your home phone? With our Unlimited Cincinnati Bell Calling, calls to or from another Cincinnati Bell phone - whether wireless, home or business - don't count against your monthly minutes.
Any carrier can give you mobile-to-mobile calling. Cincinnati Bell isn't just any other carrier - we've done what they can't! Add Unlimited Cincinnati Bell Calling to the CinBell USA Nationwide plans and get more calls included to the people and places you call most. We're not talking just mobile. You can call any Cincinnati Bell phone number - any time, any day. And don't even think about your minutes..
How it works: Domestic calls TO or FROM any Cincinnati Bell number - home, business or wireless - are INCLUDED! That's over 2 million numbers that don't count against your plan's minutes. And it gets better - you can travel anywhere within the continental U.S. and take advantage of Unlimited Cincinnati Bell Calling.
How do I order it? Get started by selecting a rate plan and select Unlimited Cincinnati Bell Calling on the features step.
Unlimited Cincinnati Bell Calling feature includes unlimited calls to/from any Cincinnati Bell phone number when made/received within the United States on the GSM network Cincinnati Bell AnyDistance Toll Free 800#s, 411 Directory Assistance, operator “0”, international calls, and forwarded calls are not included and will be charged as normal.
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Fusion WiFi
Introducing Fusion WiFi
Fusion WiFi is a new kind of technology that uses both wireless and WiFi signals to give you outstanding reception, call clarity and faster downloads FREE- with any voice monthly plan and Fusion WiFi enabled phone. Experience the power of Fusion WiFi at home or work and more than 300 Cincinnati Bell ZoomTown WiFi HotSpots.
How does it work?
Your Fusion WiFi phone works just like any other mobile phone, except in the presence of WiFi. At that point, your phone has the built-in technology to switch from a mobile network to a WiFi network. Since your call connects through your WiFi signal, your ZoomTown wireless router creates a personal network, right where you live. It's like having a cell phone tower in your back yard, giving you the coverage you've always wanted.
When you are out of range of the ZoomTown wireless network, your Fusion WiFi phone will switch to our Cincinnati Bell wireless network automatically! You stay connected without interruptions.
How will I know what network I'm on?: You'll know you're on a WiFi network or the Cincinnati Bell wireless network at all times by looking your phones display. A WiFi indicator will display when you're connected to a WiFi network.
How do I make sure I'm getting unlimited minutes?: First, you must subscribe to an optional Fusion WiFi unlimited calling plan. And second, just keep in mind that your call must originate from a WiFi connection. As long as you make or take a call over WiFi -- either at home or at a HotSpot -- your minutes will be unlimited, even if your phone switches networks in the middle of the call.
How do I get Fusion WiFi?: Choose a phone that is Fusion WiFi capable. Add the Fusion WiFi feature. Finally, get connected by adding your Fusion WiFi phone to your ZoomTown High-Speed wireless network.
Fusion WiFi requires a wireless high-speed internet (WiFi) connection and a Fusion WiFi capable phone. Fusion WiFi not available to i-Wireless. Unlimited Fusion WiFi talk time only applies when call is initially received or made when connected to a WiFi location and does not apply to text or data usage. The handset's Fusion WiFi indicator must be shown at the initiation of a call for the call to be rated as Fusion WiFi; no portion of a call initiated on the GSM wireless network will be rated as a Fusion WiFi call. Calls initiated on the GSM network will be billed in accordance with your mobile rate plan. You may not be able to access all WiFi networks that are visible on your handset. You will only be able to connect to non-secured/open WiFi networks or secured networks for which you have the SSID & security code. Fusion WiFi call performance may vary based on number of users on same access point at once and in-building interference sources. IMPORTANT NOTICE: Emergency 911 calls on your Fusion WiFi handset require ability to connect to the GSM wireless network. 911 calls initiated on WiFi will be routed to the GSM network for completion to emergency services where the GSM network is available. 911 calls initiated on WiFi where GSM coverage is not available WILL NOT BE COMPLETED. Cincinnati Bell is not responsible for the failure to complete a 911 call where GSM coverage is not available.
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Personalize Your Phone
Make it your own by customizing your phone with special ringtones and graphics, including popular music, college fight songs & wallpaper.
Ringback Tones
A personalized Ringback Tone replaces the conventional ringing sound that callers hear when calling your phone. Choose from Hip-Hop, Rock, Jazz, and more! Why settle for the "ring-ring" when you can choose your favorite tune or college fight song!
Can I preview before purchasing?: Of course! Simply log into the Wireless Web Portal and listen to a 30 second clip of any of our Ringback Tones. Send a link to your phone to buy. Visit the Wireless Web Portal
Where do I buy a Ringback Tone?: You can purchase a Ringback Tone using the Wireless Web Portal or from your wireless phone. Visit the Wireless Web Portal
* Downloading ringtones, games or graphics may result in charges that are in addition to the price for the content you are downloading. If you subscribe to our Pay-Per-use Data Plan, you will be charged $0.05 per kilobyte used during downloads. Customers who subscribe to a monthly Data Plan may see overage charges, should a download exceed the monthly Data Plan allowance. Unlimited Data Plan customers will not be subject to additional download fees. Learn more about Data Plans.
Ringtones
Catch everyone's attention when someone calls your phone by choosing your favorite song as your Ringtone. Even select a different song for each person and/or group (depending on your phone).
Does my phone support this?: Most of our phones support downloadable Ringtones. Check the Handset Helpdesk to see the capabilities of your phone. Visit the Handset Helpdesk
Where do I buy a ringtone?: You can purchase a Ringtone using the Wireless Web Portal or from your wireless phone. Visit the Wireless Web Portal
* Downloading ringtones, games or graphics may result in charges that are in addition to the price for the content you are downloading. If you subscribe to our Pay-Per-use Data Plan, you will be charged $0.05 per kilobyte used during downloads. Customers who subscribe to a monthly Data Plan may see overage charges, should a download exceed the monthly Data Plan allowance. Unlimited Data Plan customers will not be subject to additional download fees. Learn more about Data Plans.
Graphics
Next, get your look just right with color graphics & video for your screensaver. Download a few of our latest: Celebrities, Sports Illustrated Swimsuit, Golf Digest and more*
Does my phone support this?: Most of our phones support downloadable graphics. Check the Handset Helpdesk to see the capabilities of your phone. Visit the Handset Helpdesk
Where do I buy graphics?: You can purchase a Graphic using the Wireless Web Portal or from your wireless phone. Visit the Wireless Web Portal
* Downloading ringtones, games or graphics may result in charges that are in addition to the price for the content you are downloading. If you subscribe to our Pay-Per-use Data Plan, you will be charged $0.05 per kilobyte used during downloads. Customers who subscribe to a monthly Data Plan may see overage charges, should a download exceed the monthly Data Plan allowance. Unlimited Data Plan customers will not be subject to additional download fees. Learn more about Data Plans.
Apps and Games
Download apps to your wireless phone and play games, connect to Facebook & Twitter or even use them to become more organized.
Mobile Games
Need to blow off a little steam, or have a little extra time on your hands? Sounds like a great time for a game. And we've got the latest and greatest, including Java. Whether it's action, arcade or adventure, you can download* right from your wireless phone and let the games begin in full color and sharp sound. And remember, once you download a game it's yours to play over and over again.
Does my phone support this?: Most of our phones support downloadable games. Check the Handset Helpdesk to see the capabilities of your phone. Visit the Handset Helpdesk
How do I buy a game?: You can purchase a Graphic using the Wireless Web Portal or from your wireless phone. Visit the Wireless Web Portal
* Downloading ringtones, games or graphics may result in charges that are in addition to the price for the content you are downloading. If you subscribe to our Pay-Per-use Data Plan, you will be charged $0.05 per kilobyte used during downloads. Customers who subscribe to a monthly Data Plan may see overage charges, should a download exceed the monthly Data Plan allowance. Unlimited Data Plan customers will not be subject to additional download fees. Learn more about Data Plans.
App Stores
Whether you're looking to have fun with games, connect with friends, find the best place to eat, or just want to hear a good joke, you can find the perfect app in one of these app stores. You can choose from thousands of apps and turn your phone into a toolbox that has everything you need!
ANDROID MARKETPLACE:
The Android Marketplace from Google is the app store for your Android device with over 100,000 apps available. New apps are added everyday so check it out.
BLACKBERRY APPWORLD:
Check out Blackberry's collection of over 75,000 cool apps and fun downloads in the Blackberry App World.
GETJAR:
GetJar has over 75,000 apps to choose from, and you don't even need a smartphone! With GetJar you can download apps to your traditional device.
CB Talking News
Mobile, Social & Vocal News
The Cincinnati Bell Talking News app lets you LISTEN to the Web's top news & blogs everywhere. It's like "Pandora for news." Stream it in the car, gym, mall, or anywhere!
It's never been easier, safer - or more fun - to keep up with your favorite topics on the go.
Create your personal playlist from over 1,600 of the web's top sources. Stream TechCrunch or Mashable on your commute - Hear Gizmodo or Perez Hilton while excercising - Listen to Huffington Post while doing chores, and more.
Unique Features:
- Personalize it with 15 of your favorite sources
- Listen to breaking stories while viewing story text, images & video
- Stream hands-free stories with the "BuzzRadio" & "Auto Stream" features
- Track your favorite topics with the "Saved Searches" & "Trending Topics" features
- Create playlists of the stories you love with the "Batch Select" feature
- Share stories with friends via email, Facebook, Twitter & other social sites
Whether you're a casual news reader, a "news junky" or just want to dazzle your friends with your talking smartphone, Cincinnati Bell Talking News is for you.
Snapfish
Catch everyone's attention when someone calls your phone by choosing your favorite song as your Ringtone. Even select a different song for each person and/or group (depending on your phone).
It's perfect for when you're on vacation, or just out and about and want to capture the moment. When you get home, you can just log on to your Snapfish account, check out all your great pics, and share them with your friends and family.
Does my phone support this?: Most of our phones have a camera. Check the Handset Helpdesk to see the capabilities of your phone. Visit the Handset Helpdesk
How can I get started?: Set up is easy. Just click here, set up or login to a Snapfish account and enjoy 9¢ prints.
Cellfire
No Clipping. No Printing. No Forgetting.
Cellfire provides one stop access to big savings at your favorite national and local merchants. Use Cellfire to find coupons and discount offers from merchants in your neighborhood. Just click on the offer, show the phone to the clerk, and save! It's that simple! Cellfire: Convenient savings, on your phone.
Always with you
Your cell phone is always with you, so why not put it to good use and save some money? Cellfire gives amazing offers from food and entertainment to retail shopping and more. With Cellfire, you are only a few key taps away from convenient savings on the stuff you want to buy.
Easily available
With Cellfire's mobile technology, you already have the coupons and discount offers right on your phone.
- No need to clip paper coupons and bring it with you when you shop
- You don't have to check email or surf the Web looking for hot deals
- Quickly and easily navigate through coupons and discount offers by menus - without sifting through your text messages
More than meets the eye
The hot deals on Cellfire are constantly changing, with new deals from more stores coming all the time. From food, to entertainment, to shopping; we continue to work with retailers so the offers on Cellfire are the best available.
Totally private
Your privacy is important to us. As a Cellfire user, know that your information will be kept private and very secure. For more information, please see the privacy policy.
Manage Your Phone
Control the usage of any other phone on your account. Set limits so you're not surprised when you receive your monthly bill.
Mobile Manager
Do you worry about your kids having a cell phone? If you're afraid of how the phone will be used or that you won't be able to control the spending, you're not alone. Luckily, we're here to help.
Cincinnati Bell Mobile Manager solves these issues inexpensively so you don't have to worry about your text-crazy son or your boy-crazy daughter running up the bill. This new feature gives kids the "cool" looking phone they want and it gives parents the ability to control the usage of your child's phone or any other phone on your account.
Stay within Limits:
- Set voice minutes, text messages and data usage allowed within the billing month.
- Assign time periods (i.e. homework hours) when calls or text messages may not be sent or received and when data may not be used.
- Turn access to Premium SMS (Text) Services on or off.
Stay Secure:
- Designate phone numbers that may never be contacted, or that may never contact your child.
- Designate phone numbers that can always be contacted, even when other restrictions are applied.
- Designate phone numbers that are the only numbers your child is allowed to contact.
Stay Connected: Receive notification emails or text messages when limits are reached or calls are blocked.
Mobile Manager Rates
| Plan | What's Included | Pricing |
| Mobile Manager Single User |
Manage 1 wireless user |
$
5
00
/mo |
| Mobile Manager Family Plan |
Manage up to 5 wireless users |
$
10
00
/mo |
How do I sign up?: You can sign up visiting any Cincinnati Bell store, calling Customer Care 1-888-391-3925 or on-line by logging on to My Acccount then go to Manage My Services> Wireless> Mobile Manager. Mobile Manager is just $5/mth for one mobile for the peace of mind that your child is safe and for managing your bills. NEW! Now you can add Mobile Manager for your whole family for just $10 (up to 5 lines)!
Managing your Mobile Manager: To use Mobile Manager you must have an online account with Cincinnati Bell (My Account). Don't have a My Account? Click here to sign up.
Mobile Manager provides the ability to restrict voice calls, text (SMS) messages and data usage. Messaging or Internet content are not restricted by this service. Not available on i-Wireless service. Ringback Tone service is not available with Mobile Manager. Caller ID must be delivered with call to Mobile Manager subscriber for Never/Only Allow restrictions to work. Calls from office extension numbers may deliver the office's main number as Caller ID and therefore may not be blocked with Never/Only Allow number restrictions. If available, the office's main number may be programmed into the Never/Only Call list. Voice calls are rounded up to the next minute for determining Period Balance. Period Balances do not reflect actual minutes, messages or data used for monthly billing purposes. When data limits are reached, restrictions will not begin until the next data session after the current session has ended. Restrictions are not guaranteed for Directory Assistance (411), Call Forward, 3-Way calls and for calls made while roaming on some partner networks. Limit one Cincinnati Bell Wireless account per Mobile Manager account. E911- Calls to 911 emergency services will always complete regardless of Mobile Manager restrictions, providing wireless service is available. Most calls returned from 911 operators to a Mobile Manager subscriber will complete regardless of restrictions, but Cincinnati Bell cannot guarantee a 100% completion rate. If a call to 911 is disconnected mid-call, the caller should make every attempt to call 911 again.
Wireless Equipment Program
Life happens, and it happens to your wireless phone. The Wireless Equipment Program covers your wireless device with rapid replacement for In-Warranty or After-Warranty Malfunction, Loss, Theft and Accidental Physical Damage. You can apply for claims from your own living room and even track their status online. For more details including terms and conditions visit http://cincinnatibell.esecuritel.com
Wireless Equipment Program Details
| Plan | No Equipment Service Plan | Wireless Equipment Program** |
| Monthly fee | N/A |
$
4
99
/mo Under $250 retail price
$
5
99
/mo Over $250 retail price |
| Coverage for devices eligible for Manufacturer's Warranty | Device must be sent to manufacturer for repair at customer expense. | Replacement device sent by 2-day advanced exchange. $35 processing fee applies. Limit 2 every 12 months |
| Extended Warranty Repairs | N/A | Malfunction after the manufacturer's warranty expires is covered by Insurance. |
| Devices eligible for Insurance Coverage | N/A | Loss, stolen, accidentally damaged, and malfunction after the warranty expires. |
| Insurance coverage | N/A - Replacements under 1 year pay full price, over 1 year pay sale price. | 40% off tiered retail value. To view deductible for your handset visit http://cincinnatibell.esecuritel.com. Limit 2 every 12 months |
| Can I file a claim or check claim status online? | N/A | Yes |
| Overnight shipping | $15 | N/A |
** This Wireless Equipment Program may change or be modified at any time. You are not required to purchase this Program to activate wireless service. The Program may provide a duplicate of other sources of coverage. You may cancel at any time. The Program is a replacement service provided to subscribers of Cincinnati Bell. The WEP Insurance Program is being provided by the New Hampshire Insurance Company, through eSecuritel Agency, LLC and is administered by eSecuritel Holdings, LLC. For In-Warranty claims, the customer has the right, at their own expense, to exercise their manufacturer’s warranty directly with the manufacturer and not through this program. Replaced phones must be returned in the included prepaid mailer or $100 non-return fee will be applied to your bill. If returned phone under an in-warranty claim has customer damage, the standard insurance deductible (40% of tiered retail value) will be applied to your bill. View complete terms and conditions at http://cincinnatibell.esecuritel.com.
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